48 hours' notice for cancellation/amendment (where possible). I fully appreciate that circumstances may arise meaning clients need to cancel or amend their booking however out with the 48-hr period may still incur the charge for the session.
If you are running late for your session, please call us on 07900 973569. Please note it may not always be possible to offer the full session on late arrival.
Everything discussed during our initial call and subsequent meetings will treated confidentially. Exceptions to this are:
I may discuss aspects of sessions with my supervisor for my development but no names will be provided; if I believe you to be at risk of harm to yourself or someone else; and, any involvement in illegal activity such as money laundering or crime or terrorist activities.
Your personal information will be held securely on a laptop and only used during the period of our contact. It will never be passed to any third parties however we may contact you from time to time about offers relevant to you. Should you not wish to be contacted by text or email please let us know.